Since the fall of 2018 Viola's Place Society has opened it's doors as an emergency homeless shelter to individuals who, for many reasons, have found themselves without the safety and comfort of a place to call home.  Through multiple programs we help people to transition to long term independence and security.

At Viola’s Place, we are committed to a client-centered approach, meeting individuals where they are and providing support in a non-judgmental, compassionate environment that upholds dignity and respect. Our work is grounded in evidence-based Harm Reduction and Housing First principles, ensuring our services remain accessible to those who face complex challenges, including mental illness, addiction, and concurrent disorders.

Our shelter is open to anyone aged 25 and older. New intakes are accepted on a first-come, first-serve basis by checking in at 189 Marsh Street, New Glasgow. Individuals may call ahead to inquire about bed availability; however, reservations cannot be made by phone.

Viola’s Place operates one emergency shelter that provides 20 beds each night for adults aged 25 and older. Guests have access to a secure locker, 2–3 daily meals, clothing, personal hygiene items, housing and financial support services, and free laundry and computer access. They are also provided with a phone number and mailing address to support communication and stability. In addition, we work in close partnership with onsite Public Health and Mental Health & Addictions teams, including access to Opioid Recovery Services through an onsite physician and nurse practitioner.

In 2023, with generous support from the Nick Williams Foundation, we introduced “Snuggies”—private, safe sleeping spaces that offer guests greater comfort and dignity.

In response to the severe housing crisis and reduced community resources following COVID-19, Viola’s Place expanded from 8 beds to 20 and transitioned to 24/7 operations. This allowed us not only to meet urgent shelter needs but also to significantly expand our supports in the broader community. Today, the majority of our work supports individuals who are already housed, highlighting the extensive role we play beyond emergency shelter services.

We firmly believe that stable housing is foundational to wellness. When individuals transition from homelessness into housing, their outlook can shift dramatically. Freed from constant survival pressures, they are better positioned to envision—and actively pursue—a healthier, more stable future.