In response to recent community questions about access to shelter services at Viola's Place Society

Similar to how a hospital emergency department accepts individuals experiencing a health crisis without requiring pre-approval, our shelter operates on the same principle. People arrive in moments of crisis, and just as hospitals do not conduct criminal history checks to determine whether someone “deserves” essential medical care, we do not withhold essential services like shelter or food, based on criminal history.

Shelter beds are available for adults aged 25 and older on a first-come, first-served basis. Individuals who call ahead are advised that intakes occur nightly at 7:00 p.m., and beds are offered on a first come first serve basis.

Once admitted, clients also have access to a range of in-house services, including counselling, medical care, mental health and addictions support, and the opportunity to work with a caseworker to support their individual goals to move on.

We do not pay for transportation to the shelter or pre-arrange admissions. Nor do we arrange warm transfers from other shelters, police, or hospitals. Admission is based on personal choice—adults arrive on their own when they find themselves in crisis. 

During our intake process we complete safety procedures which includes pocket checks, metal detector scanning, and personal belongings are locked up. We also have heavy surveillance and additional safety measures in place. 

Respecting confidentiality, I can assure you that Viola’s Place does not participate in bringing individuals into the community. Adults have the right to make their own choices, and as a charity, we have no authority over who decides to enter the community. 

Despite systematic barriers, our charity does great work in moving people along into safer and healthier environments for all.  We feel saddened by the justice system and systemic failures that lead communities to these types of situations. 

We intend to address any additional concerns during the October 1st meeting, where we can engage in a more structured and constructive discussion. The complexity of the situation makes it difficult to address effectively through email correspondence.